We require 24hrs notice for cancellation of appointments as time is reserved to groom your dog.
Missed appointments or not cancelling within the 24 hour period will incur a cancellation fee payable before further appointments can be booked.
Dogs arriving late may have to be re-booked and the cancellation fee will apply.
Dogs collected late may also be charged a sitting fee of at least 5 pounds or higher depending on how late your dog is collected. this fee is due to us having to take your dog out for a walk and toilet time.
Please be on time. Thanks for your understanding.