cancellation policy etc

Cancellation Policy

We require 24hrs notice for cancellation of appointments as time is reserved to groom your dog.

Missed appointments or not cancelling within the 24 hour period will incur a cancellation fee payable before further appointments can be booked.

Dogs arriving late may have to be re-booked and the cancellation fee will apply.

Dogs collected late may also be charged a sitting fee of at least 5 pounds or higher depending on how late your dog is collected. this fee is due to us having to take your dog out for a walk and toilet time.

Please be on time. Thanks for your understanding.